All terms and conditions stated on this website are accepted by you, the user, upon commencement. Schoolstuff.com.au reserves the right to change any of the terms and conditions without notice.
All pricing on the Schoolstuff.com.au Pty Ltd website is in Australian Dollars (AUD) Schoolstuff.com.au Pty Ltd reserves the right to change prices without notice.Schoolstuff.com.au Pty Ltd products can be ordered via our secure shopping cart system where all you personal details are kept private and confidential.
Payment will be accepted by credit card (Mastercard or Visa ) or direct deposit into our ANZ account.
Schoolstuff.com.au Pty Ltd pick, pack and dispatch orders in order of receipt. Products are dispatched using Couriers. Schoolstuff.com.au Pty Ltd DOES NOT deliver to PO Boxes. If you enter a PO Box your order will be delayed. In this instance Schoolstuff.com.au Pty Ltd will contact you to obtain a street address. Schoolstuff.com.au Pty Ltd will not phone prior to delivery. Deliveries are made by a third party who will also not phone before delivery. You will receive an email from us advising your order has been shipped. Once you have received this email you can expect to receive your order within 3 business days. If you do not provide a VALID email address Schoolstuff.com.au Pty Ltd cannot advise you when your order has been dispatched. All orders are dispatched with an “authority to leave” for the courier.
The courier will leave your order in a safe sheltered position. If your property is not easily accessible the courier will leave a card to advise they have attempted delivery. It is then your responsibility to contact the courier and make alternative arrangements. If the above terms and conditions in regards to delivery do not suit you, we advise you to come into our retail store and our staff will complete your order while you wait.
Schoolstuff.com.au Pty Ltd also accepts payment on our booklists for items such as tissues and copy paper, which are too large or awkward to pack into a standard book pack. These items are sent directly to the school in bulk early in Term1. Schoolstuff.com.au Pty Ltd does not accept payment for either of these items in our retail store.
From time to time suppliers are unable to provide us with stock we have ordered. Under these circumstances Schoolstuff.com.au Pty Ltd will advise you of the backorder on the tax invoice in your order. When the item becomes available we will send it to you free of charge. We do not offer refunds on items which have been placed onto backorder.
Returns and Damages
If you wish to return a full bookpack for refund, an administration and restocking fee of 15% will be deducted from the value of the refund. If you wish to return an item, Schoolstuff.com.au Pty Ltd will offer you a refund or a credit note at their discretion provided that:
If the above requirements are not satisfied, Schoolstuff.com.au Pty Ltd reserves the right not to offer a refund.
Events outside our Control
Schoolstuff.com.au Pty Ltd will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.