Frequently Asked Questions
The following are frequently asked questions. If you cannot find the information you require please contact us.
No. This form is for your information only. To place an order you must either do it online yourself or call us and we will do it for you.
Yes. You will receive an email confirmation if you supply an email address.
Yes. If we are the preferred supplier of your school we pay a commission on all pre pack orders placed over the phone or on our website. This commission is paid for all orders placed within the guaranteed delivery time, 1st October 2015 through to 4th January 2016.
If you choose to place a late order commission is not paid to your school.
Yes. Our website is secure when you are in the checkout or logging in to your customer area.
If an item is unavailable, and you have paid for delivery, your order will be sent and the unavailable item will be dispatched free of charge when it becomes available. If you have selected pick up we will advise you via email when the item is ready for you to collect.
Visa & Mastercard online.
Direct Deposit into our account ANZ BSB: 014253 Account Number : 338045484.
Yes we have a retail store at 81A Caswell St East Brisbane. Bring your list in and our staff will pack your order while you wait. Please check opening times as they vary depending on the time of year.
EFTPOS, Visa, Mastercard and cash.
No. Once your order has been placed you cannot change it. Our warehouse team are super-efficient, however this processing efficiency means that once an order has been placed and the payment details submitted we unfortunately are no longer able to make any additions, alterations or cancellations to your order. As soon as the order is placed, it is sent directly the warehouse to ensure it gets to you as quickly as possible. You can place another order, however you will be charged for freight.
After you have placed an order online, you can log in to see your order status and tracking number.
You can call our courier and quote the Consignment number you have received in your confirmation email.
Orders are dispatched as quickly as possible. We cannot tell you an exact time-frame; however we endeavour to get all orders out within 10 working/business days.
No. If something is out of stock in store you can place an order for the item online or via phone. We will let you know via email when the item is ready for collection. You may choose to pay to have it delivered to you.
Yes. 45 603 610 779
Our web site operates at it's optimum using the latest version of most web browsers, including Mozilla Firefox, Google Chrome and Microsoft Internet Explorer. Some users have reported difficulties when using the Safari web browser on an Apple Mac. If our website does not behave as expected, please upgrade your browser to the latest version, or try using one of the browsers mentioned above.
If you are still experiencing difficulties, please contact our call centre.
Returns & Exchanges
Yes you can return the item at your expense strictly within 21 days with your tax invoice.
Yes you can return a faulty item.
If you originally paid to have your order sent to you and an item is faulty we will pay for your return shipping. If you chose to collect your order then you will need to cover the cost of the return of any item.
You can cancel your order within 5 hours of placing it. After this time you will have to return your order for a refund when you receive it. A $10 administration fee may be applicable.
Our standard shipping cost is $8.00 per family within SE Queensland. For delivery outside this area we have a standard shipping cost of $15, however please note Western Australia and Northern Territory are charged at $30 per order. When placing your order the shipping cost will be shown once you add your state and post code.
We do not generally ship internationally, however can quote on postage if you would like to contact us directly.
When ordering booklists, you can order for one family at a time. If you need to order for children of more than one family, please submit separate orders.
Yes, if you place an online order you can collect it from our store at 81A Caswell St East Brisbane. You must wait for an email/SMS confirmation that it is ready for collection.
Please check opening times as they vary throughout the year.
No, the courier company cannot call on our behalf before delivery. You can leave instructions for the courier in the checkout process. If you are not at home at the time of delivery the courier will leave your parcel in a safe and dry location. If no location exists they will leave a calling card to advise you they have attempted delivery. You can call them to make another time for delivery.
No our courier only delivers to street addresses.